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Komm in unser Team als …

Software Kundenberater [m|w|d]

Nach umfangreicher Einarbeitung verstärkst du unser internationales Customer Solution Management Team im Anwendersupport für unsere Software CarLo.

Deine Aufgaben

  • Übernahme des Second Level Supports über Telefon, Mails oder Tickets
  • Dokumentation und Analyse der Kundenanfragen mittels eines modernen Ticketsystems
  • Bearbeitung der Anfragen im Ticketsystem in Zusammenarbeit mit Kollegen anderer Fachabteilungen

    • Bei Interesse an Außendienst-Tätigkeiten übernimmst du außerdem folgende Aufgaben, welche durch eine zusätzliche Leistungsprämie vergütet werden:

  • Installation unserer Softwareprodukte bei Kunden
  • Unsere Softwarelösungen entsprechend den Kundenanforderungen konfigurieren und implementieren
  • Durchführung von Kundenschulungen vor Ort

    Dein Profil

    • Abgeschlossenes Studium der Verkehrswirtschaft oder Verkehrsingenieurwesen oder eine Ausbildung  im IT-Bereich bzw. in einem vergleichbaren Bereich
    • Erste Berufserfahrung im Bereich IT-Support | IT-Service Desk wünschenswert
    • Gute IT- oder Logistik-Kenntnisse
    • Gute/sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
    • Schnelle Auffassungsgabe und gutes Ausdrucksvermögen
    • Reisebereitschaft bei Außendiensttätigkeit

    Unsere Benefits

    • Einen attraktiven und modernen Arbeitsplatz mit topaktueller Hardware im Zentrum von Dresden
    • Flexible Arbeitszeiten durch Gleitzeitmodell
    • Einen sicheren und zukunftsorientierten Arbeitsplatz mit der Möglichkeit zur Weiterentwicklung
    • Gezielte Einarbeitungspläne und Patenprogramme
    • "Work and Travel" - Die Chance, zeitweise in einer unserer internationalen Niederlassungen tätig zu sein
    • Corporate Benefits
    • Regelmäßige Teamevents und unternehmensweite Veranstaltungen
    • Kostenlose Getränke/Obst und subventioniertes Mittagessen
    • Work-in-Silence-Rooms für störungsfreies Arbeiten
    • Betriebliche Altersvorsorge und vermögenswirksame Leistungen

    Nächste Schritte

    Sende bitte deine aussagekräftigen sowie vollständigen Bewerbungsunterlagen an unser HR-Team, unter Angabe deiner Gehaltsvorstellung, deines frühestmöglichen Eintrittstermins bzw. deiner aktuellen Kündigungsfrist sowie der JOB-ID 609-2 direkt über unsere Online-Bewerbung oder per Mail an topjobs@soloplan.de.

    Vielen Dank, wir freuen uns auf deine Bewerbung!

    • DO IT WITH PASSION - WORKING AT SOLOPLAN!

    Apply nowBack to overview
    Software Kundenberater [m|w|d]
    Customer Solution ManagementdeDresden
    Apply nowBack to overview

    Soloplan SA

    • 300 Janadel Avenue
    • Johannesburg, 1685, South Africa

    © 2024 Soloplan GmbH Software for logistics and planning

    Do it communicatively!

    Did somebody say “charming sales support via initial contact with potential customers and subsequent appointment arrangement”? That can only mean our telemarketing department. By phone, you determine the requirements and smooth the way for your colleagues in the sales department.

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    Do it internationally!

    As part of the translation department at Soloplan, you are an international language talent. You have a strong sense for clever wording and are an expert in exposing false friends. Without you, we could not communicate globally as we do now–from translating press releases to localising dedicated software areas, you have a full overview!

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    Do it communicatively!

    As part of the front office at Soloplan, you are the friendly face of the company. You are a skilled host for customers and applicants and a genius in planning trips. You always have a smile on your face. No matter what comes your way, you are a motivated support for all departments.

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    Do it empathetically!

    In the human resources department, you care about employee satisfaction. You feel completely at ease in face-to-face conversations, such as work trials, and are always full of positive energy. You enjoy trade fairs, which is why you won’t miss any opportunity to be able to convince our applicants of Soloplan in person.

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    Do it reliably!

    Structured number geniuses instead of bean counters. Experienced professionals instead of humourless stuffed shirts. It’s time to get rid of old clichés–which is exactly what our financial accounting department is doing! Our data-driven colleagues always have an overview of all business transactions and never lose sight of their structures.

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    Do it in a fair manner!

    In the legal department, a sense of justice is in your blood and you have solid knowledge about IT law. Data protection and fire safety don’t cause you to work up a sweat either. You are passionate about fairness and keeping rules and laws–and that day after day.

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    Do it creatively!

    The marketing team at Soloplan paints a magenta picture of the future. As one of our creative thinkers, you come up with original ideas and concepts and follow through with them until they are fully realised. From classic and online marketing to event marketing–we offer a complete package that allows you to spread your wings.

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    Do it in a supporting manner!

    As part of the facility management at Soloplan, you are the first contact for questions regarding the office building and its garden landscape. You have a green thumb, know how to manage a modern office building and, to sum it up, are the good soul of the house.

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    Do it on your own initiative!

    In our international sales department, you represent our company for all of our customers worldwide. You are part of a team of charismatic conversationalists that enjoys travelling the world. Close customer contact is especially important to you. Acquiring new customers and maintaining existing customers suits you perfectly.

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    Do it sociably!

    That is your daily motto in the customer solution management (short: CSM) department. You are the interface to our customers–from the first professional contact to the realisation of complex and customer-specific solutions. No matter what comes your way, you are always there for our customers!

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    Do it Visionarily!

    You are a problem solver and a facilitator–the visionary of infrastructure. In our IT administration, you ensure that our server environment is always kept up to date. You keep our international company connected at all times and are the driving force behind digitalisation at Soloplan.

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    Do it passionately!

    As part of the development department, you continually build upon our premium software CarLo with modern tools (VS Rider/GitHub) in .NET or TypeScript/JavaScript. You develop new functions and add-ons for our logistics software CarLo, e.g. in the areas of Web/mobile apps, desktop applications and cloud solutions.

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    Do it optimistically!

    … that’s our motto. In our quality assurance, you are responsible for internal software tests and optimisation possibilities. You ensure that our software provides the best possible user experience and always have an overview.

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